Insurance

Adviser complaint a reminder of importance of reviews

Thursday 22nd of January 2026

Dispute resolution provider Financial Services Complaints (FSCL) dealt with the complaint and recently published a case note.

It said the client arranged a life insurance policy through an adviser in 2010. But then in 2017, she took out another life policy through a bank, probably when she was refinancing her mortgage.

In 2023, her son became the contact person for her policies....

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