AIA chief customer officer Angela Busby says it is a comprehensive programme, that goes above and beyond the standard range of support.

“We know those who receive sustained support throughout the claims journey and on returning to work are less likely to relapse. For us, this isn’t just about helping people to get back to work. It’s really about providing wrap around support to ensure they have what they need to remain well,”she says.

The programme is an extension of AIA’s 360 Care, which provided more than $1 million in rehabilitation support last year.

AIA has now extended the support on offer for its customers in the new post care recovery programme. This support can range from physiotherapy or occupational therapy support to psychologist appointments or gym memberships.

After completing successful rehabilitation, the insuerer designs a bespoke post care recovery programme for a claimant ahead of returning to work. People are assessed after three months to access the recovery process and address if there are any further requirements, as appropriate.

“The sooner we can get our customers back to a normal life, the better it is for their overall health and wellbeing. This is what the post care recovery programme targets.

“We look forward to working alongside New Zealanders even more closely to get the most out of their rehabilitation and recovery, in a way that works best for them” she says.