Bond service to get massive upgrade

Tenancy Services hold more than $750 million of bond money in bond money and says it has a responsibility to make sure customers have access to a modern, and more efficient service through advances in technology.

It is aiming to replace the service with a new one that is more user-friendly and fit for purpose, allowing landlords and tenants to get better service that includes: 

• faster processing when lodging bonds or getting refunds;
• ability to check your bond status;
• self-service features to manage bonds online;
• better integration for customers using property management software; and
• improved support for more complex bond situations.

Replacing the existing tenancy bond system is a huge task and Tenancy Services says it needs to make sure existing and new customers are not impacted by the changes.