Client reviews – what is expected of advisers?

This got me wondering what a life adviser’s conduct obligations might be when it comes to regular reviews.

Firstly, let’s deal with the adviser not knowing the client had a second policy. 

Is it enough to simply expect the client to tell the adviser about policies the adviser has not implemented? 

One can argue that clients should take responsibility for disclosing all their current policies (and any recently cancelled policies) to their adviser, but the likelihood is that is many won’t understand why this might be important and so may not.