Complaints are on the rise - here’s how to handle them

Financial Services Complaints CEO and financial ombudsman Susan Taylor told the Financial Markets & Credit Law conference that she's "absolutely deluged" with cases against non-bank lenders, financial advisers, and fund managers.

Her service received 1,500 complaints last year - a 3% increase on last year, and double the number from five years ago.

Complaints have picked up further since June 2025. Taylor says there has been an "absolute flood" arriving daily, with no single product or provider dominating. The complaints spread across the entire financial sector.

She says a lot of this is down to ongoing economic pressures - but also, hopefully, a growing awareness of resolution services.