Russell Hutchinson Opinion

Conduct and the design of policy documents and product brochures

Thursday 3rd of August 2023

Some changes, I think, are excellent – such as electronic delivery of documents, and showing the definitions of defined terms on the page they are used, either on a click or on mouse-over. Others, I felt were not so good – such as including all benefits in one document.

But documentation is always a trade-off and resolving challenges of legal correctness, use of medical term...

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