TMM - News

Difference in scores a reflection of banking study

Tuesday 7th of May 2024

The study found limited competition between the big players in New Zealand’s banking sector has resulted in the majority of banking customers receiving lower levels of service.

Consumer NZ chief executive John Duffy says it’s concerning to find Australian-owned Westpac, which holds almost 20% of the New Zealand market, has the lowest levels of customer satisfaction. “S...

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