How to complain

Russell Hutchinson

Apparently about 4,500 complaints have been made to the Financial Markets Authority (FMA) over the last few years by advisers. But the complaints aren’t getting much traction – more on that in another article – so it might be time to think about how and when to complain.

First things first – if you are about to complaint about another adviser, should you?

Are you just annoyed by them or is there really something substantial going on?

The best way to check this out is get the heart of your argument on paper, then get someone who is good at this sort of thing to review it. The best person is probably smart, pedantic, with experience in financial advice, and who has complained to each of the relevant authorities (see below) before.