
Insurance
Churn debate: Reduce conflicts

Friday 17th of July 2015
Pinnancle Life chief executive Michelle van Gaalen says it is one of the companies caught up in the FMA’s data trawl exercise around churn, but it’s not an issue for the company.
Pinnacle runs a direct, online distribution model and it does have issues with churn. While the bulk of its business is online direct to consumers it does have relationships with 17 firms of financial advisers.<...
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