Insurance

Clients 'should expect ongoing service'

Thursday 4th of October 2018

An IFSO case where an adviser was fined $1000 for his treatment of a client has caused consternation in the industry.

The adviser signed the client up to a superannuation plan with life insurance more than 20 years ago.

He then had no contact with the client, who moved to Australia. In 2011, the man and his wife tried to get in touch again but the adviser had retired, though he wa...

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