Insurance

Clients still need help with basics: IFSO

Friday 5th of April 2019

Ombudsman Karen Stevens said a significant portion of complaints to the IFSO scheme involved the insured being turned down for not having proved a prima facie claim.

But many clients did not understand what that was - or why it should be up to them to prove a loss.

“Financial advisers have a really important role in educating their clients about the claim process and what...

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