Insurance
FMA focus on churn no surprise
Friday 20th of February 2015
In its Strategic Risk Outlook for 2015, the FMA says it wants to address the misselling of financial products, including KiwiSaver and insurance products.
“Misselling of insurance products, including selling products that do not meet the customer’s needs, or churning of customers is an area of concern. We have received an increasing number of complaints regarding insurance sales and will...
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