Insurance

FSC policy replacement guidelines 'irrelevant'

Wednesday 8th of May 2013

The FSC, which represents life insurance, superannuation and managed fund providers, has produced a brochure and form for advisers to give to clients who are thinking about replacing risk products.

In 2010, the Investment, Savings and Insurance Association drafted some similar guidelines but FSC chief executive Peter Neilson said they never gained traction, partly out of fears that they were anti-competitive and partly because of the looming regulatory overhaul.

“Now we have regulations and the FMA has made it clear that it expects advisers to give holistic, useful advice and act in the best interests of clients. But how do you establish that unless there is a process for doing so?’

The FSC’s form says it should be whenever an existing Term Life, Disability, Trauma, and/or Income Protection policy or benefit is to be replaced, exchanged or converted.

It asks whether the adviser will receive something from the insurer in return for the new contract, for the reasons why the policy is being replaced and for details of all the risks covered by the client’s existing policy that will not be covered by the new one.

Clients are told that advisers should take into account their personal situation, medical conditions, ability to cover stand-down periods, the cost of maintaining a policy and the financial strength rating of the insurers involved.

Neilson said an earlier draft of the documents recommended that before a client changed to a new agreement, they give their existing provider a chance to make a counter-offer. “We took that out because it could be anti-competitive… obviously at that stage there is already some issue with the previous provider.”

He said the form was not compulsory for FSC members. “If it is useful, more people will use it. If not, most people will have to develop something similar.”

IFA president Nigel Tate said there were some issues with the wording of the form but the bigger problem was that it was totally irrelevant for authorised financial advisers, who had to meet high regulatory standards, anyway.

He said if the FSC could not get all its members to adopt the form, "why on Earth would practitioners use it? Everything in here is covered by regulation. It just adds paperwork and no value.”

Tate said the only benefit would be that the form required registered, not authorised, financial advisers to put their recommendations in writing.

But he said until customers who were replacing their policies with those offered by their banks were also regularly touting similar forms, it was pointless. “It’s a good way to enhance the credibility of the FSC with the Government but it doesn’t do a great deal for the consumer.”

Comments (7)
Simon Rule
"Tate said the only benefit would be that the form required registered, not authorised, financial advisers to put their recommendations in writing". Given his past comments about the professionalism of registered vs. authorised financial advisers I truly hope that Mr Tate is not implying that registered advisers are more likely to replace existing policies with new ones without a good reason? For the record Nigel the vast majority of insurance advisers in New Zealand have wisely opted to be registered and we won't be changing our minds from that decision. Deal with it and move on please.
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11 years ago

Simon Rule
@ btw & Stanley Running: I like every other insurance or mortgage adviser in NZ had to make a decision whether to become either a registered or authorised financial adviser. The alternative open to us was to exit the industry and many people have chosen to do from all accounts. RFAs been seen as less professional or "credible" than our peers who have opted to become authorised is a belief that needs to be stamped out. It’s a personal choice whether an insurance or mortgage adviser ultimately elects to become authorised and it does not automatically equate to any increased professionalism or level of integrity (which Tate seems to be alluding to) My own experience of dealing with an authorised financial adviser was that they approached me seeking cover last year and then later wanted me to share the insurer’s upfront commission with them once the policy was put in force. If I didn't agree to this they would then approach another adviser who would. I told him to go see another adviser. So gents if that’s the kind of higher “standards” we can expect from someone who is an AFA I’m content to stick with my dog licence thank you.
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11 years ago

Simon Rule
@ Stan Running, I don't quite get what you are driving at sorry Stan. Advisers don't control what insurance companies decide to pay for new policies put in force. Do you seriously think the AFA asking me to share my upfront commission with him isn't a concern??? It sure as heck was a concern to the insurer in question. Look, this is not a "dig" at AFAs. We are getting off topic as Paul says above. I've just used this example to illustrate that good ethics and professionalism don't automatically happen just because an adviser happens to be an AFA. This extends to the subject of replacement business.
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11 years ago

W K
What high standards? 1)High educational standards, 2)high service level standards, 3)high ethical standards or 4)high standard of advice? They are quite different. Item 1 tell how much studies one has gone through. Item 2 tell how well one treats/contact/respond to his clients. Item 3 tells how honest and professional one is in his practice. Item 4 tells how knowledgeable is one in the product he sells/promotes and is able to apply them according to the needs of his clients. Those are my understanding. I stand corrected, as I have only been in the industry for 30 years. What does the regulators/authorities actually want? Which of the above issue/s do they want to address and how does the current regulation address those issue/s? Any ideas?
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11 years ago

Rohansh Welsh
I have a client of 3 years with company A paying $500 p/mth for Shareholder Protection cover incl. TPD. They receive a renewal from Company A with a substantial premium increase and call me to review the policy. I find I can save them $70 p/mth and give them a better Strategy rated TPD product in the process. What the hell do i do? I'm supposed to act in my clients best interests aren't I? Yet insurance companies and their bosses continue to bring up 'churn' as a serious problem in our industry. What they seem to want is clients for life who they can treat however they wish and charge whatever they want. It should be noted that one of the biggest noise makers in this arena is more than happy for their bank staff to replace perfectly good products for their inferior products without any thought on the impacts to the clients of doing so! Would be interested in others comments re this. Thanks
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11 years ago

Daryl McAlinden
RWAW, will you be taking full upfront commission for the replacement policy?
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11 years ago

Rohansh Welsh
Yes
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11 years ago

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