Insurance

Insurers and adviser bodies criticised for lack of new adviser support

Monday 7th of May 2012

She said that from a pool of 20 people at her first adviser course in Wellington, only she remained active in the advice profession and she puts the blame for this attrition rate squarely at the door of insurers and adviser bodies.

 

"Initially commission-only is really hard so a lot of people give up, that's obvious. It takes about three to six months to get going, the leads provided from the practice managers are normally C clients, some are good but most are C/D clients and it's just a little bit too hard."

She said it's an issue insurers especially need to take seriously.

"They [insurers] need to start looking at areas like this due to the age demographic [of advisers]. I would also say that if you're going to make it as hard as you're making it, you're not going to get the quality of advisers you should," she said.

"They are going to go to corporate companies and you'll get the people that possibly can't get those jobs."

While frustrated with what she views as a lack of support, Hambly also recognised an opportunity to provide services to new advisers so established Adviser Contact Services.

She said the company would offer a number of services to new and also established advisers, including generating pre-qualified leads for new advisers and - an area she said is especially important given regulatory requirements - database management.

"How can they prove they're servicing them [clients] properly? What we're going to do is give them that proof that they have been talked to, they have been contacted, emails have been updated, addresses have been updated."

She said the charges for advisers' would vary according to the services though she revealed it would cost $20 for each pre-qualified lead as part of an overall database management pcckage.

Comments (4)
W K
1. The new regulations does not encourage new advisers - up till now, there has not been a 100% agreement in what the regulation is trying to say - pretty much like a lawyer trying to tell a farmer how he should run his farm. 2. The costs of compliance - new blood are likely to be young and still have student loans to repay, to ask them to incur more debt even before the journey begins and they don't even know if they will even reach their destination? Lastly, my advice to new advisers is to treat this as your business and don't expect to be spoon fed with leads. This business is no different from starting a take-away, you look for your customers, nobody will give them to you. Look at your advantage over other businesses, you have no plant & equipment to purchase, neither do you have to keep an inventory of stocks. In other words, your overheads, is YOU, but having said that, I must admit #1 & 2 above does not help.
0 0
12 years ago

W K
@NH. In any biz, there are only a handful of winners. When I started in the biz almost 30yrs ago (not in NZ), all we got was product & sales trg, numerous role plays, with zero leads and we make our own calls and appointments. We were taught to be "hunters" not just survivors. Next, place clients before self - it takes time, but once you've gain your clients' confidence, only you can make yourself fail. Maybe things have changed over the years, or is it just NZ? Finally, and yes, sadly, poor regulations have caused many good advisers to leave the industry. I am all for regulation to weed out the cowboys.
0 0
12 years ago

Brent Lewis
What happened to the idea of hard work? In the past you didn't get everything done for you, if you couldn't find clients and make sales, after a while you didn't turn up at the office anymore. Everyone want's it easy these days. If it was easy we wouldn't get paid the money we do, simple as that. I remember a sales manager telling me over 20 years ago, there's reasons, there's excuses, but we get judged on our results. By goodness, he was dead right.
0 0
12 years ago

Giles Thorman
Nicola I suggest that Section 71 of the Financial Markets Conduct Bill will likely put a stopper on charging newbies $20 for each pre-qualified lead. Whilst I applaud your enthusiasm Nicola, I suggest that you need to think a little bit further prior to launching your scattergun attack on one and all. Over the years I have tried to bring at least six people into the Industry and I regret to say I failed with all of them. I am quite willing to shoulder a portion of that blame but it cost me dearly and it is not something I wish to indulge in again too soon. The Industry as a whole, every aspect of it, I believe needs to re-examine its modus operandi. When we are able to operate a business model similar to our Fire and General cousins, then I believe we will start to have a consistent and profitable ongoing business. This will be able to attract suitably qualified individuals and sustain them and the business on a long term basis. This in turn will assist in making the whole business operate on a more professional basis. The business needs to change, quite how this change is brought about I am not sure, but changes are on the horizon and they will happen like it or not.
0 0
12 years ago

Comments to GoodReturns.co.nz go through an approval process. Comments which are defamatory, abusive or in some way deemed inappropriate will not be approved.