Insurance

Insurers need to self-regulate advisers before it’s too late

Wednesday 10th of September 2014

He says if regulation is forced on the sector, like it has in the AFA space, it would “decimate” insurance advice.

It is up to advisers, insurance companies and dealer groups to sort regulation before it is forced on the sector, he says.

The Financial Markets Authority has already said it plans to look at the RFA sector more closely this year. Gannon reckons the sector has 24 months to sort itself out and show that it can regulate itself.

Gannon says issues which need to be addressed include; bad advice, “churning for the wrong reason”, and fraud.

Gannon’s view is that self-regulation should be done primarily by the insurance companies. Dealer groups have a role to play, he says, however the companies have the main responsibility as they are ones who have agency agreements with advisers.

He would like to see a system where companies issue points for continuing education. This would require advisers to achieve a minimum number of points each year to maintain their dealer agreements.

Gannon says insurance companies should be able to work together to stop bad advisers from operating.

There have been instances where a company has terminated an agreement with an adviser over bad practices, only to see another company continue to allow that adviser to keep operating.

Gannon doesn’t think there needs to be a separate disciplinary body for registered financial advisers. Rather the life companies can take action. The best would be to end their relationship with bad advisers.

“I don’t think there’s a need to regulate the RFA space if collectively everyone does the right thing,” he says.

Comments (6)
Jeff Tobin
As an adviser for nearly 28 years in both the life and general insurance areas, I have always believed Life companies "pay" too much emphasis and attention to back patting advisers for new business while neglecting badly and leaving the back door open to loss of existing business- retention. That is not smart business practice. However. some of this policy moving between companies is around product development and changing needs of clients and some companies do not keep up with the product development play as good as they could, that's why competition is a good thing. However if there is to be longevity in the adviser community, and for also for many insurance companies to survive, going forward, life and medical insurers need to recognise and reward advisers better for retention and servicing of their books. Some are making efforts in this area but their report card mid term would read "can do better". Agree that agencies and the people applying for them need close vetting and if one company has cancelled an agency for illegal practices they should not be allowed a second chance by another underwriter. Just as underwriters need to vet new applications to protect the integrity of their existing premium book, insurers have a major part to play in keeping the integrity standards to a high level for the benefit of all the adviser force. Quality insurance advice still needs to be remunerated appropriately, quality insurance sales and relationships take effort and time to build and to service and retain, "you cannot be in two places at once".
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10 years ago

Steve Wright
While there is some merit in the idea of insurance companies collaborating to deny those who consistently do not live up to the necessary standards, insurance companies can never regulate the quality of advice given, they do not have the advisers, or information to do so, they are not the adviser. Requiring insurance companies to regulate (and thus be liable for) advice given will spell the end of self-employed advisers.
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10 years ago

John Milner
I have to agree with Adam. Because of a few, the insurance industry as a whole needs regulation. Darren, you need to walk the talk. Your group has a very poor reputation in this very area. It appears you're the only one who doesn't know it. I'd be very interested to see the outcome of an FMA audit on every case your group took from ING Life to Partners.
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10 years ago

Clayton Coplestone
Whilst it's a nice "wish" for the insurance industry to self regulate, I suspect that this opportunity has passed. The years of super-normal earnings(whether in the form of upfronts, overrides or incentives) have not been lost on the Regulator. My guess is that the dispensing of insurance will take on a very new appearance - with some guidance from the Regulator - within the next 3-5 years
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10 years ago

Broker Broker
Maybe just a bit more communication between life insurers or an adviser 'black list' when a bad egg appears is what Darren is getting at here...too easy for the bad eggs to just move on and write with another insurer who welcomes them with open arms... Super normal earnings not lost on the regulator? What a load of nonsense...
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10 years ago

Cathy Myers
LNF has the answer - only pay commission on the increased amount. Such an easy fix I would think! Gee that would turn some advisers worlds upside down wouldn't it?
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10 years ago

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