[Opinion] Will RBNZ demand proof from Resolution on support for Asteron Life customers?
But, not so fast … the purchase is subject to regulatory approvals, which means the Reserve Bank of New Zealand, the prudential regulator of insurance companies in NZ, has to sign off on the purchase before it can be consumated.
The two companies are hoping the transaction will be completed within about nine months.
Bermuda-based Resolution Life is not a new player in the NZ market.
Resolution Life first proposed the purchase of AMP's life businesses on both sides of the Tasman in October 2018 for A$3.3 billion.
RBNZ didn't approve the sale until June 2020, by which time the purchase price had been reduced to A$3 billion.
AMP had long operated in NZ as a branch of the Australian business, but RBNZ baulked at allowing that arrangement to continue under a new and foreign owner of the Australasian company.
Key to obtaining RBNZ's approval was Resolution Life's assurance that it would have separate, ring-fenced assets held in NZ for the benefit of the NZ policyholders.
Resolution Life's business model, as understood in Australasia, has been to buy insurance books around the world and to manage those books down in a manner to extract maximum value for Resolution Life.
Quite a few financial advisers in NZ would have a lot to say about how much Resolution has left to be desired in terms of customer service in relation to those clients in NZ still unfortunate enough to hold AMP policies.
In a key departure from Resolution Life's business model, the Bermuda-based company says that it intends to continue growing the Asteron business.
Resolution has said that it “will support Asteron Life's current strategic growth agenda in NZ” and that Asteron will provide Resolution “with significant scale and capability, materially increasing its market presence to the benefit of customers.”
“We are committed to maintaining and enhancing Asteron Life's proposition to advisers and their customers, who are such an integral part of the business,”” Resolution's Australasian chief executive Tim Tex said in announcing the purchase.
To date, the experience of advisers of clients with AMP policies has been that Resolution Life has failed to provide such service in anything like an adequate manner.
Jimmy Higgins, Suncorp's NZ chief executive, said Resolution's “dedicated life insurance focus will support Asteron Life to meet the evolving needs of customers, advisers, stakeholders and employees.”
One would hope that RBNZ with require Resolution to provide a lot more proof of the support it is capable of providing to support the NZ business than NZ financial advisers have experienced to date on behalf of AMP policyholders.