Insurance

Partners Life rejects restructure scepticism

Tuesday 30th of April 2013

She told Good Returns last week that the company’s headcount had dropped by eight because fewer medical insurance policies were issued after Partners moved from an upfront commission to an as-earned structure.

But her claims that the drop in medical income had led to job losses were met with scepticism.

Among the comments on the article was one from Paul Charles, who said:  “I am somewhat surprised that the unfortunate loss of eight jobs is being totally blamed on the changes to their health commission, which was, after all, nearly eight months ago now. Perhaps the pot of gold at the end of the rainbow is getting a little empty?”

Another, Giles Thorman, said: “Why make any mention of changes to commission when answering a query about making staff redundant? Since when have senior underwriters been required to underwrite medical insurance?”

Ballantyne said it was a sign of competitors “looking to compete”.

She said Partners was not alone in having had a restructure in the past year. “Restructures occur when businesses determine they need to cut back on costs, in our industry salaries are one of, if not the biggest cost.  Businesses will cut costs to achieve efficiencies and/or to minimise capital requirements.”

She said the delay between the commission structure changing and the jobs being lost was to allow the company to get a clear view of the situation.

“We waited a number of months following our medical commission changes so we could get a good feel for where our business volumes would end up before taking the steps that we have – which included reducing costs in a number of different ways in addition to restructuring.”

She said Partners now had a good understanding of what future volumes would be.

“Clearly as our business continues to grow over the years ahead we will need to ensure our human resources are sufficient to manage the business – which in all likelihood will mean further hiring, but at this stage we have taken the steps you would expect a prudently run business to do.”

Comments (12)
Regan Thomas
I guess Naomi has to defend their position, or at least the one adopted so far. But I'm still calling it window dressing. While some comments on this topic so far have been a bit tougher than necessary, perhaps the opinion that matters most in the near future is the RBNZ Reinsurance Funding review. I hope Partners does get through all this, for the sake of our industry. It would be a shame to see a start-up fall, and to think that innovation and new competition, in a shrinking supplier market, would be stifled. I look forward to supporting them; when they have credible ownership, a strong balance sheet and a track record of stability and reliability both on price and claims.
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11 years ago

Simon Rule
Well said Albert E.
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11 years ago

Broker Broker
OK this really is starting to look like an orchestrated attack from disgruntled competitors now! How about we get back to work ah?
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11 years ago

Broker Broker
Fonterra just laid off 200 staff and their share price went up - just because a company lays off a few staff it doesn't mean it's crashing and burning. Also I think you'll find most of the life insurers offer trips as incentives to advisers so what's the point some people are trying to make here?
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11 years ago

Jacqui Dunphy
PARTNERSLIFE, shine in my eyes with their product, their fantastic underwriters, who are all very personable, and their back office people, but even more importantly, they paid a huge claim recently to a client, who did not feel they needed to disclose a lump on HER breast, as her Mammogram was clear apart from lumps, which they were going to check on when next one was due.... The women and her husband have 4 children, and they were about to sell her house, PARTNERSLIFE PAID THE CLAIM WITHOUT QUESTION..... My client had a double Mastectomy. Its turned their lives upside down financially, they wouldn't have survived without PARTNERSLIFE. My client is still going through hell healthwise...
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11 years ago

Mike King
Thanks for the common sense observations, Top Gun. It is beyond me, too, what has driven a few to make such venomous remarks. To all those "My s**t doesn't stink!" critics - don't worry. When you finally realise that Partners is here to stay and your clients are asking why you haven't upgraded their cover yet, Partners will still give you an agency. Lloyd & Peter T - it is admirable that you feel so moved to defend the employees recently let go. Do you have some evidence that they were unjustifiably dismissed, or that PL didn't follow the required processes? do you personally know one or more of them? If the answer to all these questions is 'No', then, respectfully, what business is it of yours anyway?
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11 years ago

Ron Flood
Partnering. I hope for your sake you are posting your comments via several hard to find foreign servers. If not I would expect the FMA to track you down very quickly and do what they should be doing and close you down. We don't need the likes of you in our business. You might consider just asking for a one way ticket to Hawaii.
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11 years ago

David Whyte
A few observations if I may; to Mike - all swords are double-edged, otherwise they ain't swords. The new business strain has traditionally been relieved by first year rebate from the reinsurer, and/or by forgiving lapses for a period until the start-up is established. The Reserve Bank is querying the recognition of these arrangements in the financial statements of life insurers. All life insurance companines which have reinsurance financing arrangements are likley to have to adjust their capital structures, if the Reserve Bank take the view that such arrangements are debt/loans and should be recorded as such on the Balance Sheet. to Tina - I was one of the characters featured in "Reality is Crazy" and while I have some issues with a few of the messages in the book, the overall analysis is on the money. However, please note that there is no contract between the policyholder and the reinsurer, and certainly no obligation on the reinsurer's part to maintain policies in-force if a writing insurance company ceases to be able to meet its obligations. to All - nobody wants Partners to fail, or shouldn't if there's any common sense out there. The fact that most rival insurers have been caught napping by Partners is not Partners problem! Ad hominem attacks on Partner's management are inappropriate and ill-considered, and if the competition refuse to retain sufficient creative talent to be able to mount an effective response to Partner's arrival in the market - tough bananas!
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11 years ago

Mike King
Ron, 'Partnering's' whole book might be 5 family members, 3 friends and 18 tombstones.
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11 years ago

Noel Grey
Ron -let's hope that the FMA do track down "Partnering" and deal to him. The FMA have some firm views on this sort of activity . It's just a pity they are not resourcing this sort of investigative activity. Maybe Mr Hughes can shed some light as to why! Mike - you also make a very valid point - it's the high upfront commissions associated with the "new player" and guess what that's how they build their book. The other market players are then forced to match them or lose market share which does nothing to improve the affordability of life cover. For a population of about 5 million we have more than enough providers and product.
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11 years ago

Giles Thorman
Mike above states that we are paid too much (something I do not necessarily disagree with), however according to him it takes another 4 years premiums for the Insurer to get to break even. Surely that must mean there are a LOT of expenses that the Insurers as a whole could trim as well?? Churn must surely add to this cost as well, and I would suggest that pretending to look the other way whilst it occurs does not make the Insurer any less culpable. I have heard some truly disturbing tales over the last couple of years about wholesale churning of business; and the excuses I have heard from some Brokers/Agents have been pathetic to say the least. I have rescued more than one of my clients from people supposedly "getting better terms for their clients" (thanks 'Partnering'). One reasonably recent case was the other Insurer could offer "Own Occupation" instead of "Any" as on the existing TPD contract; that meant the Disability, Trauma, Life etc was all to be "churned" on this excuse as well. It took about 10 hours of my time to go over all the reasons we had put the cover in place and to rescue the case, I was, and still am not, happy about it. Insurance Companies accepting this "new" business cannot take this business and claim that the consequences of this churning has nothing to do with them. They are helping to create a larger problem for the Industry as a whole; the thing that concerns me though is how many of the Chief Executives of these companies will be around in 3 or 5 years time? As for "Partnering" above it is as well you used a nom de plume, likely the only sensible thing you have done in the last few years. You go and ask any underwriter or any claims person the biggest problems they have, a large majority are going to at least mention non disclosure. Whether that is intentional or non intentional non disclosure is irrelevant. I think you may find "Partnering" that even your PI Insurer is not going to be very supportive if they find you have done whole scale CHURNING and your clients are left without cover they previously had. One last thing "Partnering" I hope the FMA find you very soon; I am very sure they would not agree with your definition of what your job as a Broker is to do for your clients. I hope Partners Life find you as well as I am not sure they will like to hear what your intentions for all their business is should they ever slip from offering what you perceive to be better terms both for past and current clients.
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11 years ago

Simon Rule
Well said MJS. Life insurance companies owned by Australian Banks or run out of Alfred Street, Sydney need to stop and ask themselves the real reason why they are losing new business and existing policy holders to a start-up life insurance company like Partners Life. Seriously, some of these banks/insurers need to have a damn good clean out of the “dead wood” that currently graces the corridors of their head offices. Too many “yes men” on the pay role preaching their employer’s “brand” over improved definitions and benefits to policy holders. Naomi is a very smart lady and she has shown us time and time again how “easy” it is to do things better compared to an existing provider. Good on her!
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11 years ago

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