Insurance

Survey finds consumer support for life advice commissions

Thursday 17th of February 2011

Just under 80% of consumers believes commissions are a fair way for financial advisers to be remunerated and 57% would be less likely to seek life cover if upfront fees were compulsory.

The findings are from a research study commissioned by Zurich which asked 300 consumers to consider questions on how advisers are paid for providing life insurance advice and services.

When given a choice between paying adviser commissions via their insurance premiums or paying an additional, upfront fee, 79% of respondents said commissions were fair, with the remaining 21% disagreeing.

The survey also found a majority opposed compulsory fees for advice.

"Whilst one third of those surveyed said that moving to an upfront fee-only model would make them more likely to seek life insurance advice, a disturbing 57% said they would be less likely to seek risk advice if they were forced to pay an upfront fee," said Zurich Life Australia general manager Colin Morgan.

The insurer said these figures suggest the overall risk market would reduce by 24% if risk commissions were banned.

Morgan said parties purporting to represent consumer interests have failed to engage with those consumers and that, according to their own research, "consumers are supportive of the concept of commissions in risk provided there is transparency about them."

The report also found the maximum fee a consumer would be willing to pay for risk advice would be A$605, a figure Morgan said is well below the real cost of advisers providing that advice.

"Legislating the way - and effectively the amount - advisers can be remunerated for the advice they provide is contrary to the concept of providing consumers more choice," he said.

Comments (4)
Andy Phillipson
Let's be realistic here too - commissions were developed many years ago as a fair and acceptable way to charge clients and remunerate agents. Why change it? We are where we are today through evolution. You cannot suddenly change a successful adaptation that has taken eons to evolve. And Bazza - I totally agree.
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13 years ago

Brent Lewis
Bureaucrats and academics have to do something to justify their salaries. It's a pity they weren't paid on a results basis, many wouldn't be any to afford the bus ride into the office.
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13 years ago

Bob Hopper
I doubt the survey explained commissions are just in effect a loan made by the insurer that costs the policyholder anyway out of their premium payments because their policy is loaded with the cost. Its just a suitable time to come up with a survey to try to reverse the closure of the commission driven industry desire to feed hungry agents, who are trained to feed an even worse insurance company that needs new money in a mature market or it starts to fail actuarially.
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13 years ago

Austin Fisher
Pardon my cynicism, but a survey commissioned by a life insurance company will show a result confirming that what they do is good/popular. That's the whole point of doing it. With the right money, and the right questions to the right group of people, I am sure that Dracula can demonstrate via a survey that his services are popular and valued.
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13 years ago

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