Insurance

Trade Me enters life insurance market

Wednesday 21st of August 2013

LifeDirect has been selling life and health insurance since 2005 and has 11 staff.

Trade Me chief executive Jon Macdonald said the move into insurance stacked up well. “Online health and life insurance will be a new revenue stream for us, but we think it’s a logical move into an industry adjacent to our existing portfolio.

“As New Zealanders continue to move more of their lives online, insurance is an area where it makes a lot of sense to shop around to get a good understanding of the choices available. We believe providing consumers with a single venue to compare insurance products easily and efficiently is sound, and aligns with Trade Me’s core purpose of connecting two parties to undertake a transaction.”

Macdonald said Trade Me had been impressed with LifeDirect’s smart approach and the acquisition demonstrated the online marketplace’s appetite for acquiring good businesses with lots of potential. “It’s a well-run business and has very good prospects. Like our other businesses, it’s primarily web-based, provides consumers with a useful service, and helps people make smart purchasing decisions.”

LifeDirect co-founder and operations manager Tim von Dadelszen said it was “a damn exciting time” for his team. “We’re looking forward to letting more Kiwis know about what we do, and how we can help them out in an area of their lives they may have regarded as pretty boring up until now. The mix of LifeDirect’s insurance smarts and Trade Me’s strong brand and trusted platform presents a heap of exciting opportunities.

“We’re rapt to be joining Trade Me, too. It’s an iconic New Zealand company that has used technology to empower consumers and disrupt traditional business models – we like the sound of that.”
   
Macdonald said there were growth aspirations for LifeDirect but Trade Me would be leaving it alone to operate as a stand-alone business for the foreseeable future. “We don’t want to distract them – we want them to move fast, be flexible and keep innovating. LifeDirect has a strong team in place and we see Trade Me as adding value primarily as a source of new customers.”

The purchase price is confidential and is not material to TradeMe. The transaction is cash funded. A due diligence process has been completed, and a sale and purchase agreement was signed last week. The deal is conditional, and expected to be completed in September.

Comments (8)
Simon Rule
Good point you raise there IndBroker. SureApp from Konnect (been piloted by Asteron) will eventually see mortgage brokers/insurance advisers able to avoid dealer group software like Quotemonster and deal directly with the insurers themselves. Might take a while but it's going to happen folks.
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11 years ago

Andy Phillipson
Barry - I'm with you on this one mate: Are the full policy wordings and exclusions properly disclosed, compared and explained prior to the policy being finalised? If I advised my clients purely on premium alone, or policy discounts alone, I would be hung, drawn and quartered! When will the FMA get its head out of the (self-serving) clouds and start teaching people that you get what you pay for, and good advice does not come free? And for the supporters of this - No - I do not see this as a threat to my business. I see it as a threat to the well being of the public, and an unsuspecting population depending on a proliferation of cheap, unreliable and ill-advised financial safety net. I sell certainty to my clients. These on-line providers seem to be selling cheap insurance products based on price alone. For the sake of the public - please prove me wrong.
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11 years ago

Richard Pykett
I’m sure there is a place for online sales with a segment of the market, but not a place that I would want to be. My understanding is that persistency of this business is not great – which benefits nobody. Ind Broker and Amused – you don’t need to belong to a dealer group to access independent CRM and Quoting software. Out tools are not having strings pulled by any of the Groups or Carriers.
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11 years ago

Ron Flood
Life Direct has been in the market for years, why the sudden panic. Client's who buy through on-line sites don't want advice and are price sensitive. Given that we are a country with an under insured population there is plenty of business to for us all. The more people motivated to purchase insurance, irrespective of who is promoting it, the better.
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11 years ago

Broker Broker
Wait for the claims Molly, wait for the claims...
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11 years ago

Craig Pope
I don't see Trademe/Life Direct being any less a threat than clients getting insurance products direct from the bank. Yes, people buying online might not get the same advice as through an adviser, but you can't stop the old 'do it yourself' Kiwi culture/attitude. Not ideal but it is what it is. Online DIY is always going to have it's segment of the market. Just as there will always be people who need to sit down face to face and do it more thoroughly. There's quite a few online players in the market including Kiwibank now flogging it online and Sovereign have their own site (the domain name escapes me but have seen their banner ads). At the end of the day we can all (if we have the money) spend a bucket load of cash and come up with our own clever software and website. We can all play smokes and mirrors with the 'discount' and offer a 20% rebate like Life Direct does. However its a high risk area (investment v return) for a small segment of the market. You will always have to move with the times and technology but there is still a big place for lead generation such as good referrer relationships, word of mouth and client referrals for the more traditional models.
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11 years ago

Broker Broker
If the lapse rates for direct business are anywhere near 30-40% combined with the cost of TV/radio advertising to attract customers I honestly don't think quality advisers have anything to worry about - doesn't seem like a viable business model to me - and I doubt it's the insurers favourite distribution channel either...
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11 years ago

Simon Rule
@Realist SureApp will have a broad range of insurers eventually so yes advisers will be able to give our clients multiple quotes/options like on QuoteMonster. I know that OnePath are looking at signing up (to join Asteron) and so are other big insurers. With Sureapp been through Konnect it is fairly obvious that all the major life insurers in NZ will be on Sureapp in the near future.
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11 years ago

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