Insurance

When the adviser is the insurance

Wednesday 28th of September 2011

Morgan launched the Insurance4Me website back in April and is now offering customers who switch their policy Pinnacle Life cover at a 20% reduction on their current premiums.

"This is for a specific market, people who don't want advice and aren't going to go to a broker anyway, so I'm working on the basis that some insurance is better than none," he said.

"Some people don't want to see an adviser."

Morgan also said his approach to his target market meant he was not "trying to put them [advisers] down in any way, shape or form."

"If I want to attack I could pull out the commission thing and all that," he said.

TNP managing director Jeff Page said that while he preferred to see clients seek quality advisers, he was well aware of the growth in online insurance, a trend he predicted would continue.

"I think the number of people personally that want to go online and purchase will increase as time goes by, absolutely, but I still think there is always going to be a place for a good quality adviser that has a value proposition, and the value proposition is being able to give somebody completely unbiased advice."

Where Page and Morgan are in complete agreement is over the growing importance of the internet.

"You've got 80% of the population searching before they make a major decision, they go online to research or to compare, and if you are an adviser in the market place and you don't have a web presence, you're going to be at a disadvantage," he said.

Partners Life managing director Naomi Ballantyne also supported increased use of the internet for tasks such as filling in application forms and providing medical notes, but again backed the role of the adviser.

"You run the risk of the blind leading the blind, the client doesn't know what they don't know."

She was also wary of attempts to capture customers simply by offering low initial prices.

"Brokers have to produce illustrations that have 10-year projections, so you can get a feel for if the company are doing funny things with their pricing to make the first year look really good and then you know what, next year you're going to pay 20% more then everyone else in order to make up for it."

Another benefit to securing life cover through an adviser was highlighted by Fidelity Life chief executive Milton Jennings.

"They'll help fight for you when there's a claim, if you don't appeal through an adviser you've got to fight it for yourself, and advisers have very good relationships with the life companies they deal with," he said.

"They know the people within that organisation and they're able to talk to them and they've got a bit of leverage with them as well, so you lose a lot, and how long's your 20% going to last?"

Comments (5)
Giles Thorman
I do not think that anyone can really be worried about Insurance being available via a website, it is a fact of life. What I REALLY have a problem with is Mr. Morgan advocating taking over other peoples hard work and offering a discount via Pinnacle. So the Broker does all the work, calculates the sum assured and gets the proposal underwritten; the Insurer pays all the cost of underwriting that and then the Carpetbaggers in the guise of Messrs Morgan and Saul arrive and take it over by discounting!!!!! I have nothing but contempt for that behaviour, it adds NOTHING and STEALS other peoples hard work. Regardless, how long is the 20% discount guaranteed for? Contractually 12 months maximum. Hopefully Insurance Companies will stop Internet Brokers from discounting first year premiums via on line applications as we all know why it is done; it happened to me the other day. I spent a lot of time over a couple of weeks collecting information, coming up with sums assured and recomendations, the client thanked me as they had "substantially" increased their levels of cover because of my input; but they found it cheaper on line because of the discount. One final thing that got my back up was Mr. Morgan's slightly condescending response to point made by Milton Jennings in the article "I have been in the life insurance industry for over 30 years in sales management and sales and I have yet to see a (sic) adviser influence whether a death claim will be paid or not." Well you are a poor adviser is all I can say; I can think of at least five occasions I have influenced the payment of a Life or Trauma payment (both available on line) and a far larger number of occasions when I have influenced the payment of Medical or Income Protection benefits and I know of many other Brokers who have done the same or more. By all means offer Insurance online, but no first year discounting ( why do you need to discount??) and most certainly NO Pinnacle Life takeovers.
0 0
13 years ago

Mike King
Des, you say you're not into "dissing" advisers and could pull out the "commission card", but you don't do that. However, you hook up with Pinnacle & Saul, who do EXACTLY those two things in their smarmy nasty little TV ads. So, you are engaging in it, by proxy. Two-faced at best.
0 0
13 years ago

Ray Storey
You sanctimonious twits. Have you considered the model of using web sales as a shop window for a full service adviser business? Are you telling intelligent educated young people they are wrong to use the web for life buying? Are you trying to expand the market by selling to people born in the 1970's and '80's, or is it only your methods that are from then?
0 0
13 years ago

Craig Knox
Can someone explain how a customer interprets the following 'Pinnacle can replace your existing policy with similar conditions for 20% less than you currently pay.' Similar is not exactly so what is different and how important are the variations? I guess the consumer won't know as no advice is offered! Also I assume the 20% discount is only in the first year of the policy as who can tell what the second year premium is going to be on any policy and each person is different. I do not believe this is clearly defined to the customer and from those I have spoken to their is an assumption the 20% discount flows into year 2, 3 and so on. The very reason they need advice....
0 0
13 years ago

Mike King
Craig - no, the 20% discount does roll on year-on-year. the Pinnacle policy is matched to the normal excalation of the premiums the insured was paying, less 20%. Therefore, it really only gives a 2-year discount/holiday from increases, as by then the premium is back to where it was when Pinnacle took it over. However, the previously automatic 20% discount bit the dust some time ago, and now a short-form questionnaire is required. If there's any thing serious in that, then a 10% discount only, might be offered, or less. They can also simply turn the application down,too, of course. It's not as "sweet" a deal as they tend to paint it as. Also, if you care to compare on Pinnacle's own website, selling NEW business, the discount is around 3% (50 y/o/ non-smoker males $500K death only). Trauma is limited to Cancer only (selling to the biggest fear, rather than the genuine need?), maximum $250K. They used to offer TPD but I can't see it in the current offering, though I understand they do still take over existing TPD benefits on life contracts, to a max of $500K.
0 0
13 years ago

Comments to GoodReturns.co.nz go through an approval process. Comments which are defamatory, abusive or in some way deemed inappropriate will not be approved.