Mortgage News

NZMBA warns brokers to be careful

Thursday 4th of November 2010

By that date all mortgage brokers must be either AFA or RFA accredited, and Pratley said it was important brokers' acted now to achieve accreditation, taking measures including signing up to a disputes resolution service, undertaking the required training courses and registering with the Companies Office.

Pratley warned brokers that once the new regime goes live government regulators "are going to be looking for some headlines" and may seek to make a publicity-grabbing move to prove regulation is working.

He said when estate agents faced similar regulatory changes there was a spike in complaints as consumers were made more aware of avenues for redress.

The Securities Commission may adopt tactics such as examining Yellow Pages adverts to look for unregistered companies, then targeting those companies.

"Those giving advice outside their area will be a fair target," said Pratley.

The limited resources available for training and assessment of advisers' was one of the factors cited by Pratley for the need for prompt action.

Pratley said the issue of whether to opt for AFA or RFA accreditation was "the biggest dilemma I'm seeing in the industry" and outlined why the NZMBA favoured AFA registration.

He said the government would begin an advertising campaign on December 1 to publicise the new regulatory regime with an emphasis on AFA. He warned that while accreditation was voluntary if that were to change it would likely involve more cost and work to join the scheme at a later date.

Also with the likelihood of the AFA code, with its higher level of compliance, becoming a benchmark he said issues of client perception could come into play for RFA-compliant advisers.

Comments (4)
Simon Rule
Pratley seems to be saying that a client’s perception of a mortgage broker who doesn’t opt to become authorised will be different to one that is registered? Get real! Do we honestly now expect clients to know the difference between AFA vs. RFA status? Most clients enough trouble knowing what a mortgage broker does let alone who the NZMBA are! I have been a broker for 14 years (and a former foundation member of the NZMBA) and I have only ever been asked once if I belonged to the NZMBA in that time. As is always the case a client will opt to use a broker based on his/her professionalism and reputation (frequently having been referred to the broker by a friend who has already used their services) Having a bit of paper hanging over one’s desk from the ETITO saying authorised adviser will mean absolutely “zero” to a client if that broker acts unethically. Nothing in standard set B & C will change the habits of the bad operators among us so this begs the question of just what purpose authorisation was going to serve in the industry??? Oh that’s right...generating fee revenue for the likes of ETITO and jobs for more bureaucrats in Wellington. Pratley says that government regulators are going to be looking for “headlines” to prove that regulation is working. Well with the about of time and money wasted so far on regulation I am sure they will be desperate to try and justify their jobs no doubt. If the NZMBA had got off its backside and policed the industry of bad brokers in recent years this whole sorry saga of “regulation” would never have been extended to mortgage brokers in the first place. Remember also that the NZMBA was more than happy to see brokers go through the cost of compulsory authorisation (at an estimated $6,000 per broker) in a particularly quiet market and in the end it was the banks themselves who were actually our best friends! They lobbied the govt against authorisation NOT the NZMBA who are supposed to represent our interests! This then raises the question of just what role the NZMBA serves now that FSCL has been approved by the Government as the recognised Disputes Resolution Service for mortgage brokers? I think the association is on borrowed time given its dwindling membership numbers and most brokers if they do want to belong to an association will opt to join the PAA instead. At least this organisation has been heard of by clients! Like most mortgage brokers in the industry I have opted to be registered (as opposed to authorised) and will get back to focusing on looking after my client’s best interests rather than the regulatory bodies in this country. As you can probably tell from the tone of my email I elected not to renew my NZMBA membership as I could not see ANY value to my business in continuing to belong to the association.
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14 years ago

Simon Rule
Hi Murray. Point taken but my issue is why should established mortgage brokers have to pay out $6,000+ to the likes of ETITO simply to re-learn stuff we already know? This is just (another) unnecessary cost our businesses we can all do without thank you very much! There have been numerous posts on here from brokers agreeing that AFA status will have no benefit to consumers as it will NOT change bad habits in the industry. The NZMBA has been more focussed on growing its fee income from members than policing the industry in recent years and only now at the eleventh hour has it started talking about “standards” With FSCL now on the scene perhaps you could enlighten me and other brokers as to just what NZMBA members get now for their $800+ annual membership fee and just what role the association actually plays? As I’ve said I was a foundation member but honestly I can see no benefit whatsoever to continuing to belong. The PAA to me represents now far greater value to my business than the NZMBA will going forward. There is a whole industry in this country built out of red tape and bureaucracy to create jobs with no added value to society. There is no point in paying money to organisations like the ETITO just for the sake of it especially if it will not benefit our clients.
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14 years ago

Andy Phillipson
Well said again John. I fully agree - I don't need to add any more. Murray - well done if you can consistantly get re-imbursed from just 1 mortgage and risk case. However spare a thought for those of us where the real estate industry has taken a dive recently due to the earthquake! The ETITO has missed the mark completely. My formal education (degree) gained 15 years ago and updated regularly has far more relevance to my clients and my profession. The national certificate is a major leap backwards for me, and a waste of money. Just like the NZMBA.
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14 years ago

Simon Rule
Thanks Andy & Dave for your comments and support about what I have said here regarding the NZMBA and regulation. Good to know I am not the only broker out there who is in the dark as to what role the association actually has now. Trevor Slater (from FSCL) you’ve misread my post from the 9th Nov. I was asking what mortgage brokers get for their $800+ NZMBA membership fee each year? NOT their FSCL membership. I am well aware of what it costs to belong to FSCL as I am already a member. You’ve nicely explained for us here though FSCL’s role and why the NZMBA was (not) approved by the Government instead as a disputes resolution body for the industry. So again, I am at a loss to understand just what role the NZMBA actually has going forward? NZMBA membership seems like an expense we can all do without quite frankly and I would much rather spend that money instead on my clients rewarding them for their business and referrals. It would be great to see someone in authority from the NZMBA post on here what purpose the association serves and how it adds value to broker’s businesses?
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14 years ago

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