New customers locked out of ASB’s pre-approvals
Mortgage advisers are not impressed.
In a note to mortgage advisers, the bank says it is now closed to new bank pre-approvals effective immediately to ensure it is focused on reducing turnaround times.
The bank, in a written statement to TMM, says it is “continuing to experience high demand for our home loans as a result of lower mortgage rates, subdued house prices, growing interest from first home buyers and investors, and customers looking to refinance.
“This environment has meant longer than usual turnaround times for some customers, and we are temporarily adjusting the way we process applications over the next few weeks by prioritising live deals and pre-approvals for existing ASB customers. This is a short-term solution to manage the high volumes to ensure we continue to deliver exceptional service to customers as well as our mortgage adviser community,” the bank says.
Click the button below to subscribe and will have free unlimited access for a limited time to full article and all other articles on the site.
You will also be able to comment on articles on Good Returns.
![[The Wrap] What the heck is happening at the FMA?](https://goodreturns.publit.io/file/c_fill,w_300,h_200/a6c3bc06-6401-44de-96e2-286c090e132d.jpg)
