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Most Ombudsman cases go in banks' favour

Monday 19th of October 2015

Banks' poor customer service was the cause of almost half the complaints to the Banking Ombudsman in the past year.

The scheme has released its annual report for the 2014/2015 financial year, which shows a 19% decrease in initial complaints but an 11.8% increase in disputes, to 270 received and 265 resolved.

Most were for customer service issues, followed by declined applications...

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