Advice processes prompt complaints

The ISO scheme has released its annual report for the 2014/2015 financial year.

It fielded 3057 complaints inquiries. Of the 254 complaints accepted for investigation, just five related to financial advisers.

They included one about financial advice, two about fees, one about an adviser’s responsibility for client liability under a build contract and another about the sales process for life policies.

In one case, a client queried being charged a fee by an adviser who arranged a loan the client did not end up taking out.