News

Adviser complaints up 70pc

Wednesday 26th of July 2017

The dispute resolution provider recorded a 21% increase in inquiries and complaints over the past year, up to 4365, and a 70% increase in the number of complaints about advisers.

Chief executive Susan Taylor said many of the complaints it received came from poor communication.

Insurance, particularly travel insurance, was the most complained about category. Complaints about person...

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