News

Advisers not recognising complaints: FSCL

Wednesday 29th of October 2014

In the scheme’s latest annual report, Susan Taylor said it was concerning that only one in 10 consumers could name one disputes resolution scheme and only 60% recognised one when prompted.

“These results show that more has to be done to ensure that consumers know there is somewhere they can turn if they have a problem with their financial service provider. First and foremost, providers n...

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