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Bank staff: Target pressure not in customer best interests

Monday 1st of May 2017
First Union is calling for New Zealand banks to adopt the retail banking practice and culture changes recommended by Australia’s Sedgwick report, including an overhaul of targets for staff.
Spokeswoman Tali Williams said bank staff were under pressure to sell things like KiwiSaver and insurance.
New rules introduced as part of the rewrite of the Financial Advisers Act will require...
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