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Financial complaints system has fundamental flaw: FDR

Friday 23rd of September 2011

That's the view of Financial Disputes Resolution (DRS) chief Stuart Ayres.

"There's a fundamental flaw in it really as we can't measure systematic issues and we can't measure consumer satisfaction - therefore consumer confidence - which is the underpinning thing in all this," he said.

Ayres said he had made a submission to the Ministry of Consumer Affairs (MCA) but has yet to rece...

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