News

FMA told to tweak guidance on complaints handling

Tuesday 9th of July 2019

The FMA is consulting on two standard conditions it wants to propose as part of transitional licensing, starting later this year.

They are a requirement for full record-keeping, and for businesses to have robust internal complaints-handling processes.

Businesses would need to have a system that meant complaints were acknowledged as soon as practicable, retail clients were given...

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