News

Just three adviser complaints at FSCL – so far

Wednesday 19th of October 2011

In its first annual report, Financial Services Complaints Ltd (FSCL) said it handled two complaints involving insurance brokers and one involving a mortgage broker.

FSCL chief executive Susan Taylor said she was surprised at the low level of complaints - FSCL received 250 telephone enquiries and investigated 35 cases, resolving 20 with 15 by negotiated agreement - but that she expected c...

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