News

Life too risky for mortgage brokers

Tuesday 20th of October 2009

Darren Gannon, head of Newpark Financial Services, said the recent trend of mortgage brokers switching to insurance advice was "devaluing the quality of the adviser market".

"We disagree with the PAA [Professional Advisers Association]. We don't think mortgage brokers should be giving insurance advice. It's the bottom half of mortgage brokers that are trying to sell insurance to top their incomes up," Gannon told the roundtable. "The bulk of those mortgage brokers have aligned themselves with one carrier, which is a joke."

He said the best mortgage brokers "want to specialise" in their own field, likewise with life and investment advisers.

Ron Flood, head of the Life Brokers Association (LBA), also said many mortgage brokers "don't have the expertise" to sell life insurance.

"One of the problems with mortgage broker [insurance] advice is that a lot of them use the short-form applications that don't have the full information," Flood said. "Time and again I've come across clients where there's been material non-disclosure on a mortgage broker application."

However, Peter Leitch, PAA president, said capable mortgage brokers were well-equipped to make the switch to selling insurance.

"We've seen that mortgage brokers, by virtue of what they do, are very procedurally driven. Insurance advisers traditionally haven't been," Letich said.

He said mortgage brokers could easily adapt those processes to life insurance with proper training.

"As long as those people understand what their core competency is, as long as they are capable of giving advice and can support insurance services as well as mortgage services, I don't have a problem," Leitch said.

He said mortgage brokers would also benefit by joining a professional body to mix with experienced insurance advisers.

An edited version of the insurance roundtable was published in the September issue of ASSET.

Comments (3)
Mark Jory
I feel mortgage brokers who get into risk insurances is no different than risk advisers getting into mortgages. The quality of their work will depend upon the effort they make to get thorough training and the use of tools to allow them to provide sound advice. Most of this will come down to the individual. I'm sure there are some mortgage brokers who do not at present provide sound risk advice, prehaps restricting their advice to the simple option of enough life insurance to cover the mortgage. And I am sure some risk advisers provide equally skimpy advice around their clients mortgage needs. Ultimately if the job is not done well, you run the risk of another - more competent - adviser beign able to easily show the poor advice previously given and you risk losing both the risk and the mortgage business. Before any adviser steps into a 'new' field, they need to ask themself if they are prepared to be fully trained - including the time and cost this will involve - and are they going to earn enough income and see enough potential clients to make this ne field a significant part of theri business on a regular basis, and not just during periods when markets are down or interest rates and the property market lead to fewer mortgages being written. Under compliance it may be that we need to continually 'prove' our competence in all fields of advice we provide, even category 2 products. And of course the same argument can be made for mortgage brokers or risk advisers now selling KiwiSaver. Do you want to still offer this service when the higher costs of ebign an AFA apply?
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15 years ago

Warren Symon
It looks like Darren Gannon's shooting from the hip got a few "Jack's of all Trades" in the heart. Good on you Barry Read for your balanced perspective in support of Newpark. It is my view that an expert Mortgage Broker and an Expert Insurance Broker are very unlikely to be one in the same. I refer my insurance clients to an expert Mortgage Broker, this to ensure they get the best possible advice in a field i have knowledge of but am not an expert in. The highly regarded Mortgage Brokers I know of do the same in reverse for the identical reason.
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15 years ago

andrew smith
Boy, things sure get personal from time to time. I’m sure that there were many more people at that round table meeting from within the industry so I wonder what their comments might be? They would agree I suspect. Maybe the comments from the meeting hit a nerve with some mortgage and insurance advisers and hence their replies above. Please correct me if I am wrong but by being part of the Newpark Group I can place my business where ever I see fit, I am not restricted to place any percentage with any one company, I get the benefit of associating with very successful insurance advisers with a huge amount of experience who, because we are part of the same group, are more than happy to share their wisdom and the training and support that is offered by being part of the Newpark Group is fantastic. With regards to the Newpark Broking Services I was of the understanding that this was a vehicle to get mortgage professionals and insurance professionals to work together by referring to each other. Not to try and get advisers to sell both mortgages and insurance. And what’s with all the personal attack on Mr Gannon? Are we not allowed to have an opinion anymore? Could it be the good old NZ tall poppy syndrome kicking in again? In my time of being an insurance broker I have always referred my clients to specialist in the field of accounting, law, mortgage broking etc. I want the best for my clients and I feel that by referring them to a specialist they will get the best advice. I too, like “Angry Insurance Adviser”, have come across clients who have been insured by their mortgage broker with non disclosure in the form of smoking status, family history, cholesterol levels and even heart surgery that was not put on the original application! All too often a client who is dealing with someone who has financed them into their home, be it a banker or a mortgage broker, will do whatever that person tells them to do just so long as they get their money. I recently saw a client who was referred to me after they had seen a mortgage broker who also sold insurance. They were told that they could not get further insurance for one of them because of a medical condition. Even though the medical condition was terminal I was able to increase the life cover for this client by over $150,000. The mortgage broker had happily organised their loan knowing that they required both their incomes to finance this and yet the greater of their incomes is soon to stop forever! What would happen to this family if I was not able to secure the extra life insurance? I am sure that there are plenty of insurance and mortgage advisers out there doing a good job for their clients in both areas. I don’t think that Mr Gannon was referring to them. But there are many mortgage brokers out there who have been encouraged by the insurance companies to sell their products direct rather than going through an established insurance adviser and the mortgage brokers are taking up this option to increase their income. Not something they would have thought about before mortgage commissions were reduced or the economy slowed I’m sure. There is a provider out there who I think pays higher mortgage commission and trail if you also place insurance business with them. Do the mortgage brokers who sell these products declare that to their clients? And what is with the short form application? Is this not non disclosure waiting to happen? I think some of the insurance companies need to have a look at who they are dealing with and why.
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15 years ago

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