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Long queue forms for complaints schemes

Thursday 25th of June 2009

Cole told Good Returns that while in the long-term it might be "ideal" that only one industry-led external disputes resolution body existed, any organisation that complied with regulatory guidelines would be allowed to provide such a service.

"It could be that a number of [complaints] schemes apply and maybe they will analyse the sector later and merge," she said. "Some have tol...

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