News

No good reason for soft dollar commissions: Naylor

Monday 24th of June 2013

He said “soft incentives” for financial advisers from product providers would eventually be banned in New Zealand, as they had been in other places around the world.

The Australian Securities and Investments Commission said in its report on the Future of Financial Advice legislation that soft incentives led to inappropriate behaviour from financial advisers. They are banned from July 1 this year although advisers will still be allowed to accept IT support and software, training and benefits worth less than A$300.

Britain will also ban them this year and Naylor said they had been identified by the United States Congressional committee as a key factor behind the heavy promotion of inappropriate debt products and a contributor to the global financial crisis. Bans were being discussed, he said.

Naylor said those three countries were New Zealand’s most important source of regulation ideas, so it seemed likely this country would follow suit.

“Most OECD countries are similar, and international regulation committees take bans on soft dollar as not even best practice, but as the lowest step. There is no good reason for soft incentives or other conflicted remuneration, unlike open commissions. So I can’t see them surviving once a review does take place.”

He said New Zealand stood out as an exemption internationally, giving the country a reputation of being “cowboy-ish”. Once the Government looked at investment commission, he could not see it also moving to ban soft incentives for insurance. “I imagine our reform will be based on the Australian blueprint, but less prescriptive.”

Comments (12)
John Milner
We don't accept softdollar incentives at Britannia from providers and were amused at the somewhat surprised reaction from an insurer when we returned their Shadow Shares. I don't think they had planned for this situation! I know too many advisers who align themselves with providers and enjoy the free junket each year without any meaningful rationale when challenged. Have I missed something here?
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11 years ago

norman stacey
Why do cowboys have such a bad reputation. Are they being unfairly maligned? Advisers could do worse that be thought of as lithe, productive, resourceful & applied individuals, dedicated to delivering their charges at their destination without losses. Why ape the UK - or Australia? Disclosure is important; not the form of remuneration.
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11 years ago

Giles Thorman
I challenge either this publication or Mike Naylor as to where the claim that NZ has an International reputation for being "Cow boyish" can be substantiated?? Does Mike Naylor really mean that NZ risks being seen as behaving in a Cow boyish manner because of soft dollar commissions? If that is what he meant, then say it instead of forever throwing out inflammatory remarks aimed at self publicity dressed up as an honest attempt at debate. I work in this industry and have done for nigh on 30 years, I think that there are many positive aspects of the Industry; I admit there are some I do not care for and wherever possible I do my bit to try to change them. EVERY TIME I see Mike Naylor's name, it is associated with some negative remark about this Industry or the people within in it. It has got to the stage now whenever I see his name I am almost ready to disagree even before I have seen what he has written/claimed this time. I would agree that soft dollar commissions are likely on there way out, I am reasonably sure the majority of the market had stopped them in the UK 20 plus years ago. Please, please Mike Naylor stop such self serving aggrandisement.
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11 years ago

Simon Rule
Well said Brett (and others). This is a non-issue and I am sure the vast majority of our clients themselves would agree. Frankly it's about time Dr Naylor changed his tune and focused his time and energy on tackling the very “real” problem of underinsurance in NZ. Every time he is given airtime by a journalist he gives consumers another reason to “fence sit” on whether they should even approach an insurance adviser in the first place to secure or increase cover. This would seem to be totally counterproductive to what is ultimately at issue here – making sure New Zealanders have adequate cover in place to protect themselves and their loved ones should they suffer a life changing event. Lord knows not enough people in New Zealand have even basic life/income cover at present. Dr Naylor - Instead of maligning those who are actually out in the field daily trying to protect clients and their families how about presenting a positive spin to the industry for a change? Insurance advisers work with their clients tirelessly. We get to know them often as friends, watch their children grow up and ultimately should tragedy strike (as it does in life) help them secure claim payments from the insurer we placed them with for cover. For many Kiwis with a family to support securing cover can prove to be the single most important thing that they ever do in their lifetimes. Don’t give them pause Dr Naylor to put off making that appointment today. Ultimately someone will pay the price for their indecision if they do delay. Dr Naylor if you are the advocate for the consumer that you make yourself out to be then respectively you need to be looking at the bigger picture here. In terms of “soft incentives” advisers that are focused only on themselves as opposed to the best interests of their clients ultimately reap the seeds they sow.
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11 years ago

Alison Renfrew
I was on a lovely 'junket' to Egypt in 2006. The plane was full with qualifiers from Phillips. In Cairo we couldn't get into a restaurant because of the Phillips junketeers. My plumber went to Brazil with Zip industries last year. Are the trips incentives? Do I care if my builder or plumber was given a junket? No. Do my clients care if I receive one in recognition for that fact that I work hard? No? I think the adjective should be altered to 'token of appreciation' I sincerely hope that advisers always explain the recommendations they have made based on premiums, quality of the product and the internal systems provided by the company that has been recommended. I suggest that a major reason for not recommending some companies has more to do with administrative incompetency as well as product quality but the two often go hand in hand. I usually find that poor quality products come from those few companies that have poor administrative systems. All advisers have access to software that shows premiums for all the major companies. They simply need to identify the better priced premiums and then make recommendations by referring to research from two independent research companies. This way we are helping our clients to make an informed decision. There's no way we can be incentivised when we demonstrate 100% impartiality. These days most advisers are impartial so I expect we would all be following this system. If I was tied to one company, however, and that company was offering a 'junket' for the top producers I'd be motivated to find more business to write. Those that work the hardest get the goodies. That's how capitalism works. Try the alternative; Pay all advisers a salary and then see who brings in a lot of business and who brings in diddly squat. Some of us like winning and we work hard to achieve. This doesn't mean we recommend products based on which is the best 'junket' to go on. From my experience most of the advisers I talk with are very sincere and indeed have the best interests of their clients in mind when they make recommendations.
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11 years ago

Broker Broker
...and don't forget to disclose the free pens you get either!
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11 years ago

Andrew Kerr
.....and what about the profit margin my butcher makes on his steak ! Am I concerned (I hope he is successful so he will stay in business)about that or his competitiveness. Cabinetmakers & joiners, hardware trade customers and medical fraternity and I wonder where academic Sabbaticals sit in the mix of remuneration that is looked sideways at by the broader community... oh that's right they are all about reward earnt for a job well done and personal education & development.
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11 years ago

Daryl McAlinden
Next time I am prescribed pills by my doctor I am going to insist on a full disclosure statement on the drug company conferences that he has attended...and I'll ask our list MP if he has enjoyed any free scampi dinners...
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11 years ago

Mike Naylor
Its been nice to get debate on this issue. Two points: 1) Has anyone read the Aust "Future of Financial Advice" report - and seen what a regulator thinks of soft commissions? Its on the web. 2) If you went to a doctor and he/she immediately booked you in for an expensive operation, then commented "that's great, you're the tenth person I've booked in this week so I get a free trip to LA from the hospital" - won't you feel uneasy? If you don't give me phone call - I have a beautiful bridge in Brooklyn for sale. On a serious note - there's a difference between a sales job and professional advice. If your advice is worth paying for, then shouldn't it look and smell as professional as possible? That said - I agree that insurance needs to be sold, and incentives do help, I just think these are better as openly disclosed % commissions. Soft dollar harms the image of the profession and hurts policy uptake, thus worsening underinsurance. Within the industry the worst problems tend to occur with banks who impose sales quotas on staff and humiliation on those who miss them.
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11 years ago

Broker Broker
How about looking into real estate agent commissions?
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11 years ago

John Makowem
By International standards we are paid over the odds in NZ by insurance companies. There is no doubt that sales incentives do potentially encourage less than best practice....except of course by those of you that are so outraged by Mike Naylor's comments. We do not have a great reputation and the more we perpetuate and focus on selling as opposed to giving advice we will always be mentioned in the same breath as lawyers and estate agents. Soft dollar incentives are an outrage and are a rod that the companies have created for their own backs. The sooner these are outlawed the better, and yes, it should include that free lunch.
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11 years ago

Broker Broker
That's your opinion John. Fairly standard worldwide for sales companies to offer overseas conferences and trips as incentives I would have thought. We are commission only salespeople after all even you prefer not to regard yourself as one...
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11 years ago

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