News

Poor retention rates can be turned around: AMP

Wednesday 29th of May 2013

She told the Institute of Financial Advisers in Auckland that it was estimated that 10% to 40% of new advisers stayed in the role long-term.

A US study had shown just 16% lasted four years or more.

The FMA would like to build up the number of AFAs in particular, to cater for the growing KiwiSaver advice need.

Cain said AMP had done a survey between 2007 and 2011, talking to advisers about their reasons for leaving the industry.

The top reasons were a lack of mentoring, fewer leads than promised or expected, more evening work than anticipated, a difference of opinion on selling methods, too much paperwork or a partner who did not understand the demands of the industry.

Australian research had shown a lack of career progression, the search for better compensation or frustration with a lack of recognition were also reasons to leave, Cain said.

She said advisers hiring juniors into their practises were not articulating career progression options in a way they could understand. She said new advisers needed to be offered tangible benefits as they reached set milestones, such as an increasing shareholding.

She said communication must be provided on a continuous basis, and expectations that were created during the recruitment process needed to be delivered upon.

Cain said New Zealand advisers faced a struggle to hire juniors into the firm. Salespeople were the third-hardest job type to recruit, she said.

Just 34% of recruiters were successful in New Zealand, she said, compared to 46% globally.

But she said hiring rather than planning to sell the business at retirement was a good way for advisers to retain a level of control over the business they had built up.

Comments (5)
Daryl McAlinden
AMP's poor retention rate might also be caused by their decision a number of years ago to get rid of the local sales management structure. Out of interest, how many new advisers were recruited by AMP/AXA over the last 12 months?
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11 years ago

Simon Rule
Great comment Mac. In regards to your question about recruitment of new AMP advisers I would say the answer is sweet stuff all. I think the real question we should be asking here is just how many advisers have AMP themselves "lost" in the last 12 months?
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11 years ago

Simon Rule
@ Stanley Running. The comments above by readers aren't a wail on AMP. Far from it. They are born of our own considerable experiences of dealing with this particular insurer. Having an AMP adviser recruitment manager making comments about her employer's desire to do things right with advisers is farcical. We all know exactly where advisers rank on the AMP head office corporate wall chart. I think AMPinsider said it best - people living in glass houses.
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11 years ago

Frustrated Adviser
Will be interesting to see if AMP's new recruiting for in house advisers sail, car etc and then possibly 2 years go into an advisers practice - really if they last they would never leave a cushy in door position - only way they will get sales I guess seeing they have frustrated all other advisers.
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11 years ago

Selwyn Kenneally
Interesting comments! It sounds like the industry needs a "life Insurance Sales and Business School". As an adviser your running your own business. Perhaps 'selling' it as that may make a difference!
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11 years ago

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