News

RFA irked by CPD ‘scaremongering’

Monday 28th of January 2013

Simon Rule, a mortgage broker at Rule Financial, has accused education providers and industry groups of spreading misinformation about CPD requirements for their own financial benefit.

Rule said RFAs are being told by various groups that they need to do CPD, a claim he said is unsupported by legislation, which only refers to authorised financial advisers (AFAs) having this requirement.

“CPD has become a scaremongering thing; people like the PAA, TNP and the training organisations are using it for their own purposes.  It’s all about money,” he said.

Rule said RFAs can prove their professional competence and continued up-skilling in a number of ways that don’t require them to attend CPD courses.

He said education providers were trying to recover from the number of AFAs being much lower than they’d planned for; he predicted RFAs would desert these courses once they realised they didn’t have to do them.

“To be told I’ve got to do a CPD course when it’s not mandated annoys me.  When people get told something that’s not true I’m very hard on that.”

PAA professional development manager Jenny Campbell said the complaint of scaremongering about CPD was not a new one.

“If I’ve heard that once I’ve heard it 20 million times,” she said.  “I can see why that attitude remains for some advisers because it clearly states in legislation that AFAs have to do CPD but it’s less clear about RFAs.”  

Campbell said advisers had been given the opportunity to manage their own CPD needs and warned what could happen if they didn’t take their responsibilities seriously.

“The regulator has signalled they want us to self-police and we’ve seen what happens if an industry fails to do that,” she said.

“A good example would be real estate agents; it’s all mandated out of Wellington and everyone has to do the same CPD regardless of their situation.  It’s one size fits all.  In an industry like ours, to have to all do the same CPD would be dreadful.”

Comments (14)
Simon Rule
Bazza. Yes. The Financial Advisers Act states all advisers must exercise care, diligence and skill when dealing with their clients. Common sense though for 99% of us in the industry I would have thought? If you don’t act in a professional manner then clients are unlikely to want to deal with you in the first place or recommend you to their friends for that matter. How would an RFA demonstrate his/her care, skill and diligence to a regulator should the need arise? Simple - having a compliant client relationship management system (e.g. Allied Kiwi’s MYCRM) which enables all parties to see the correspondence had between the adviser and their client. Diary notes are an adviser’s best friend (as any ex banker knows) but of course it all depends on how “religious” the adviser is at keeping them. I would much rather put my faith in my own daily professionalism showing I had demonstrated due care, skill and diligence via diary notes etc. than “hope” my attendance at a CPD course would be enough to carry favour with the regulators/courts. Am not sure about others but I find the banks/insurers do a very good job nowadays at keeping us all informed about their new policy changes/products etc. In terms of professional development then it’s again a case of the adviser keeping up with the play themselves. Sink or swim. Clients are very quick to smell who is and isn’t knowledgeable on their supposed area of expertise. Finally I’ll say this. AFAs are held to account to a different standard than which RFAs are and for a very good reason. AFAs can give investment advice. RFAs are focused soley on mortgage and insurance advice only. The Financial Advisers Act is written accordingly and RFAs who are operating within the Act as it is currently need to stop worrying about what training groups etc. are saying. These groups are running their own business and have their own agenda!
0 0
11 years ago

Brent Sheather
Bazza your comments assume that there is some CPD out there that is actually worth doing, ie that will improve my service to clients. I challenge any of the CPD providers to email me some details. brent@cpam.co.nz
0 0
11 years ago

Brent Sheather
Yes hubris is something to be wary of but...I really haven't been able to find any CPD worth doing in fact most of what I've seen seems to advocate esoteric, expensive strategies that if adopted would make portfolios less efficient. Someone sent me some stuff today and it was a combination of old news, esoteric strategies and just plain stupidity.
0 0
11 years ago

Simon Rule
Davo – ALL RFAs are required to have their clients sign a "terms of engagement" document. This document explains how advisers get remunerated when they help their clients secure a mortgage or arrange life cover etc. RFAs are also required to list the banks/insurers that they can deal with. As for your comments that RFAs might be saying cover is required by the banks when it is not compulsory it would be a very foolhardy adviser that played that game. Why on earth would an RFA (or AFA for that matter) even think to be that stupid to put their business at risk? There are plenty of clients who want and recognise the “need” to have cover of their own free will when they take on a mortgage. In my experience it’s usually the overzealous personal banker or mobile lender from the local bank branch that will try and sneak in “compulsory life cover” on a new loan approval!
0 0
11 years ago

Ron Flood
Simon You seem to be quoting from a different 'rule book' than the one I have been operating under. I stand to be corrected but RFA's are not required to have client's sign a "terms of engagement" document Or explain how they get remunerated OR list the insurers they place business with. Any mention of any of the above details in their Disclosure Statement is disallowed and their Disclosure Statement would not be in the prescribed form as set out in the Regulations pertaining to RFA's. However, it is good practice to have clients sign a Terms of Engagement/Scope of Service document which could include remuneration details and product providers but it is not mandatory. (The views expressed above are my own personal views).
0 0
11 years ago

Simon Rule
Hi Ron, Allied Kiwi (who I am with) have been advising members (the vast majority of whom are RFAs) that we are all supposed to be completing a Disclosure Statement AND Terms of engagement document with our clients now. How we get paid and which providers we can deal with is covered off in the terms of engagement. If as you say this is not in fact mandatory for RFAs under the Act I would still follow this process anyway (as I am sure others would) as I think its "common sense" and demonstrates you are a professional showing a level of care with your clients and their rights as a consumer with you acting for them. Prior to regulation coming in to force I was doing something similar already (albeit not as detailed) and I am sure most long term mortgage brokers would have been the same also. Not sure why any RFA would have an issue completing a terms of engagement document with their clients? Its a logical extension to what we do everyday when meeting clients.
0 0
11 years ago

Ron Flood
Simon I totally agree with you that it is a common sense approach to operate in the way you do. I was just making the point that it is voluntary and not mandatory.
0 0
11 years ago

Andy Phillipson
Talk about disparity of advice! If we can't get the knowledge base right, how can we be expected to give industry consistent (and relevant) advice? The answer is simple. Seek whatever knowledge you can that is or may be relevant to the advice you are giving. Then record it - that is all you need to do to show that the advice you are giving is based on sound recognized standards and practices.
0 0
11 years ago

Mike Naylor
The basic problem with the RFA caregory is that is covers a very wide range of finanical service people, from bank staff who offer simple company products, to personal insurance advisers. Most of these RFA's only have modest and need simple CPD requirements, which are covered by their employers. The real issue is that an RFA who sets themselves up as a provider of advice on personal risk is actually offering a service which is as complex as that offered by a provider of pure investment advice. They will have coresponding CPD needs. Note that CPD needs to cover office procedure, client service, client records, law changes, tax changes etc etc, so there is amble scope for courses. If you are a member of a professional association, then the periodic talks and the annual conference will easily cover CPD needs. If you are forced to attend adverted courses disguised as CPD then you need to rethink your professional association.
0 0
11 years ago

Regan Thomas
Mike, the basic problem with RFA is that it has subverted the title 'Adviser'. It is the same thing but with an RF in front, and means about as much. The real issue is that RFA is nothing more than a new piece of jargon, and has become a dual-purpose term used instead of 'adviser' and for 'non-AFAs'. To the public it means nothing. To govt it is just an acronym, and in any public communication, letterhead and on business cards it is illegal to use "RFA" like it's some sort of title - cos it's not. As to CPD I agree that risk insurance can be as complicated as investment stuff, so I therefore completely disagree that my annual CPD requirements are met by a conference or lunch with the IFA. I am RFA focused on risk. Ron says people's needs may not have changed much, but the products are constantly changing. Product launches, seminars and workshops help, some structured and some not, and ongoing Massey papers for the Grad. Dip Bus stds all go into my CPD plan. Most of the better risk advisers are operating this way –clocking up useful CPD. As the bar gets moved higher it is those who don't keep learning and growing through CPD that will be left behind. I am not in a big chain, or network, or group who feed off me (CPD is just one example of their self-interest) and really the Stategi and others' marketing is just that - advertising. Seems Mr Rule just needs a pinch of salt.
0 0
11 years ago

Broker Broker
Good on you Simon for speaking up. I'm sick of regulation and people with vested interests promoting their own businesses off the back of it. I think it's all about controlling advisers, scaremongering and stroking ego's. Let us get on with it I say...
0 0
11 years ago

Regan Thomas
Hey Broker, how long have you been around? Regulation in only the latest chapter in the self-interest story. For decades various people, groups and corporates have fed off advisers hard work, pushing their own agendas, attempting to control us while stoking their own egos. Since it's nothing new, I refer to my earlier comment about salt.
0 0
11 years ago

Simon Rule
Hi Dirty Harry. Further to Broker's comment above (thanks Broker) yes I agree with you that there has always been self interest in our industry. No doubt this will always be the case! The difference however this time round is that there is now an awful lot of actual money changing hands with no appreciable benefit to A) the consumer themselves or B) advisers own businesses. Another reader commenting on an earlier article summed things up better than I can: “Assessing Regulation to date, on a scale of 1 to 10, I would score a 1 for benefit to the consumer, but a 9 for benefit to the regulators themselves, lawyers, printing firms, training organisations and various other parasitic groups all wanting an easy feed off the back of the energetic adviser”. Truer words were never spoken.
0 0
11 years ago

Broker Broker
Been in the industry 12 years. Glad you approve of my comments, many won't. I personally enjoy what I do and intend to continue doing so. I'd like to see some of these people do some real work - see if they survive as an adviser on commission for longer than five minutes...!
0 0
11 years ago

Comments to GoodReturns.co.nz go through an approval process. Comments which are defamatory, abusive or in some way deemed inappropriate will not be approved.