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Stop selling product and start advising, FMA warns

Friday 25th of July 2014

"The entire financial services industry needs to stop thinking about what the customer will pay for, and start thinking about what they actually need and what will actually will benefit them," she told delegates at the IFA conference in Auckland this week.

"Iin retail financial services there is a big difference between what people can be pursuaded they want and what they actually need."...

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