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[The Wrap] The word on good customer outcomes from the top
Friday 13th of September 2019
It's increasingly clear this isn't something which is prescriptive or binary.
Rather. it's a subjective thing which no doubt will get tested in court sometime.
This week, at the Financial Services Council annual conference, FMA chief executive Rob Everett made a few things clear. The first is good customer outcomes is not something which is defined by law or regulati...
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