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[The Wrap] What the heck is a good customer outcome?

Friday 16th of August 2019
It seems to be no one really knows the answer. The question was put to the Financial Markets Authority asking them to explain what a good customer outcome for a KiwiSaver member looked like.
The simple answer is that the KiwiSaver fund had to do what the label on the tin said.
FMA chief executive Rob Everret said it's ensuring "that the customer clearly understands what...
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