PAA talks through concerns with ASB
In June, the PAA sent a fierce email to its members, telling them it had been made aware of the “unsavoury” practices of a major bank and was taking up the issue.
It was believed to relate to ASB’s process of contacting customers when the time came to refix their loans, even if they were the clients of a broker, and of prioritising home loan applications that came direct to the bank.
The banks were reported to be unhappy about the letter and it is believed that ANZ pulled sponsorship of the joint conference because of it.
Cortesi sent another letter to members this week, advising them that he, Karen Tatteson and Rod Severn met Marc Oliver and Claire McKinnon from ASB to discuss the issues.
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