News

Shaking up property management

Saturday 22nd of November 2008
I’ve always been a bit of an advocate for property management – as long as it’s well done. However, sometimes I think my view isn’t shared by other property investors.

There is definitely a group of investors, the ones I would call landlords, who enjoy managing their properties, whether it is the repairs and maintenance or dealing with tenants.

However, for the other group, who I call investors, getting a manager to look after things makes sense.

There’s always been friction between the two groups of managers. With the licensed ones being highly critical of the other group.

However, this whole sector is about to get a bit of a shake-up; both from a regulatory angle and from competition.

As part of the real estate agents reform bill the Department of Justice is looking at how the sector operates and could well put a bigger set of rules on managers. Maybe it would even force the two groups together?

On the competition front www.landlords.co.nz, ran an interesting story this week on a new crowd who are offering flat fee management services.

Instead of charging a percentage of the rent (around 8%) they are offering to do the job for just under $900 a year.

No doubt people will compare this to the flat-rate real estate service, tried unsuccessfully by The Joneses. I’m not sure the two are directly comparable because of the way sales and property management operate.

I’m finding investors are showing a lot more interest in having their property managed and no doubt the flat rate option will be appealing.
Comments (4)
David Brown
My wife and I are NZ'rs working in Australia for 5-years and we employ two property managers to manage our properties in two differnt NZ locations. One manager the standalone charges 3% and employs different adminstration fees from most others. The other is tied to a Real Estate Agent and charges 7.5% every thing included. We did a lot of due dillegence and research before appointing the property managers because primarily property management has nothing to do with standalone or licenced managers. It has everything to do with the person who is the property manager. If the Govt regulates by group or on a licence type basis it will not improve property management. What we are finding in both the areas that we own property is that other investors are now taking the time to carefully select their property manager, the dodgy ones are ending up with no properties to manage and are going out of business. Although we are not members of the property investors association, they do have a list of the better property managers in their regions.
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16 years ago

Ian Staples
Oh yes, the property manager. <br />There are two types - the one attached to a real estate company and the standalone companies. The real estate-attached ones seem, in our experience, to be failed RE agents.... (although not true in all cases!). The standalone are rather rare. <br />We use mangers (and have to train them) simply to spread location of property to get into greater growth areas. <br />The main problem we have encountered is that the 'manager' is not customer-oriented, some think they are the client of the tenant! <br />We are looking forward to meeting up with this 'new' fixed price deal.
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16 years ago

Chrissie Staples
After having 14 properties managed by agents at some time or other, I must agree with those bloggers who say they can do a better job themselves - given that they have the time and proximity to the properties to do the letting and deal with maintenance issues. We had to take one agent to the REINZ as we found she was not honest about a lot of issues, especially inspections and tenant damage, and she cost us thousands in R&amp;M in the long run. Most managers seem to be of the opinion that landlords have a bottomless bank account, and they get things fixed by their usual contractors who charge megabucks for very little. How about $500 just to lino the loo floor - no MDF required, all prep done! Some of these guys are really ignorant when it comes to maintenance and what is required. They have no practical experience. I suppose you pay for speed of response, but it seems over the top to me. <br />We rely on the honesty and efficiency of these people, but these days that is becoming more rare.
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16 years ago

Barrie WILLS
We are South Islanders with two rental properties in Auckland under management and one next door that we manage ourselves. Thus far we have had a good run with the management company - no missed rents yet, touch wood. There are some issues with communications - it would be good to get occasional updates on how each property is progressing in terms of tenancy and maintenance. The managed properties are new but it is frustrating to see rather large invoices coming in for seemingly minor jobs that could quickly and easily be fixed if one was on location. We are very happy with the service provided but if costs rise again, we may rethink our management strategy. <br />B&amp;A
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16 years ago

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