Insurance

Should we be advocating self-serve?

Monday 2nd of September 2024

I've had a strange week this week, full moon week in August. It finished with a weekly tip from nib about encouraging the use of their client app to help reduce adviser workload.

A message I appreciate and agree with, it can and does reduce workload. But at what cost?

I'm not having a go, just to be clear. More, are we thinking this through?

  • Katrina Church...
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