TMM - News

Refund for TSB break fees miscalculation customers

Thursday 14th of December 2017

The bank says it has identified three errors in the way it calculated the break fee it charges for early termination from 2008 to February 2016

These errors led to some customers being overcharged and some being undercharged.

TSB reported the errors to the Commerce Commission as a potential breach of the Credit Contracts and Consumer Finance Act (CCCFA) in April 2016.

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