Update from Banking Ombudsman Deborah Battell

Update from the Banking Ombudsman - Deborah Battell

Banking Ombudsman - watch this space

The Banking Ombudsman's Office has seen a great deal of change over the past year.  It faces the key challenge of dealing effectively with a fast growing number of cases. On the other hand, it has seen opportunities such as the requirement for all financial service providers to join an approved dispute resolution scheme.

Hear the new Banking Ombudsman, Deborah Battell examine how the Banking Ombudsman Scheme has evolved over the past year and how she has gone about effecting change. Also gain an insight into her plans for future development.