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Westpac scraps online app process

Loan Market’s Bruce Patten
Friday 9th of June 2017

A Westpac spokesperson said the decision was prompted by the fact that not many brokers had been using the system.

“Mortgage brokers seem to prefer using other channels and we are guided by what they want. But we are currently working on a next generation system to replace it.”

The change does not impact on customers who want to go online to arrange a mortgage for themselves, the spokesperson added.

Loan Market’s Bruce Patten said there wasn’t a lack of demand for the type of system that Westpac was offering.

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