AON accused of churning insurance customers
Insurance

AON accused of churning insurance customers

AON has written to insurance customers suggesting they should switch their cover to Sovereign, provoking outcries that this is a "blatant" case of churning.

Jenha White
Tue, Aug 3rd 2010 08:03AM
Sponsored Content
Protecting access to healthcare while keeping premiums within reach
4 min read
Banking on digital transformation – how Teams is reshaping financial services.
7 min read
nib is announcing a world of new benefits for your customers
2 min read
Tower wants blokes to 'man up'

Tower wants blokes to 'man up'

2 min read
ISI: We have not flip flopped on policy

ISI: We have not flip flopped on policy

1 min read
UPDATED: ISI changes anti-churning policy after meeting advisers

UPDATED: ISI changes anti-churning policy after meeting advisers

2 min read
PAA welcomes ISI move

PAA welcomes ISI move

1 min read
NAB gains more time to meet regulator concerns on AXA offer

NAB gains more time to meet regulator concerns on AXA offer

2 min read
AIG nabs Pru man to lead float of AIA business

AIG nabs Pru man to lead float of AIA business

2 min read
Fraud attempts at AXA

Fraud attempts at AXA

2 min read
ISI says it will now consult on its new anti-churning policy

ISI says it will now consult on its new anti-churning policy

2 min read
New anti-churning rules introduced

New anti-churning rules introduced

4 min read
Tower wins right to insure ANZ wealth division customers

Tower wins right to insure ANZ wealth division customers

1 min read
Tower has a decrease of in-force premiums

Tower has a decrease of in-force premiums

2 min read
Sovereign teams up with the world’s Best Doctors

Sovereign teams up with the world’s Best Doctors

2 min read
Dunne backs call for health insurance tax deductibility

Dunne backs call for health insurance tax deductibility

4 min read
Who’s afraid of the big bad banks?

Who’s afraid of the big bad banks?

2 min read
Insurance groups welcome changes to regulation

Insurance groups welcome changes to regulation

2 min read
NEWS BITES
What's Hot
Kernel goal: Wealth OS for all
Wed, Jul 29th 2026 07:47PM
01
02
03
Non-banks can call themselves banks
Thu, Jun 4th 2026 09:03AM
04
Latest Comments
Fidelity Life offers premium relief to customers affected by flooding
Stay in touch with your Clients and Prospective Clients, not by email, not by text Pick up the phone and meet them for a coffee, or a wine…
1 month ago AlBean
Fidelity Life offers premium relief to customers affected by flooding
Longitude68 is right that AI is reshaping wealth advice fast - it's already widespread offshore, even if not yet here, and our industry will need to catch up quickly to deliver more deliberate, efficient client solutions. That said, most clients I encounter - largely Silent Generation and Boomers - will keep paying a relationship premium, within reason, to continue with a trusted advisor. Technology's real impact will be displacing advisers built around a single product or philosophy, which will be exposed as the commodities they are.
1 month ago Pragmatic
Can the NZ economy grow while house prices stagnate?
Between Silk & Conway they currently receive from the NZ taxpayer a salary package in excess of $1M annually. Given they and former Reserve Bank Governor Adrian Orr were collectively responsible for the decisions which saw NZ house prices spiral out of control it's baffles belief now that they still have jobs.
1 month ago Amused
Fidelity Life offers premium relief to customers affected by flooding
you will never give or receive a warm handshake from AI when you are seeing a client for a terminal illness claim, and you both know you will never see each other again. AI can not look a widow in the eye and tell her it will take care of things, and it will be OK.
1 month ago Aggressively_passive
Fidelity Life offers premium relief to customers affected by flooding
A high level of my appointments are now being made with an AI agent. “Sarah” responds to inquiries by phone, converses with prospective clients then books them into my calendar. Yesterday a prospect asked Sarah whether she was an AI robot. Sarah responded with a yes and continued to tell him a joke, which he had requested. That interaction was enough for this engineer to proceed with a booked appointment with me. Only time before this old dog is replaced I guess.
1 month ago John Milner