You may in be a consultancy environment or service driven industry focussing on retention, we want to hear from you...NOW!

Come help us change the world. Suncorp Life New Zealand is a key business in the Suncorp Group, which in turn is one of the largest financial service providers in Australasia with around 9 million customers and more than $28 billion funds under management.

Suncorp Life is a life insurance specialist providing life and income protection services to clients across New Zealand under the well respected brands of Asteron Life and AA Life. Asteron Life was recently named Life Insurance Company of the Year. The judges commented on our high levels of empathy, flexibility and a genuine desire to help.

If you think this sounds like a customer-focused culture that you want to be part of, then read on.

We are seeking someone who will work with our customer relationships and broader business develop and implement a retention strategy to support the delivery of a customer value proposition and to ensure our customer experience benchmarks are robust.

The successful applicant will need to: -

• Demonstrate an ability to think commercially and balance sustainable business practice with maintaining customer relationships.
• Understand the lifecycle of the ‘customer’ and the value chain.

You’ll be someone who is passionate about customer relationships. You’ll show the ability to balance business drivers with what our customers are looking for. At the same, you’re someone that won’t shy away from a challenge and enjoys working with stakeholders in the business.

We want to hear from you if you are someone who:

• Seeks a role that will add value to our customer value proposition.
• Previous experience delivering on customer loyalty strategy or programmes.
• Has the ability to balance analytical needs of the role with adding value to strategic decision making.
• Has demonstrated ability to build relationships and bring everything together.
• Gets stuff done – focussed on relentless execution.
• Has strong negotiation and influencing skills.
• Is passionate about putting customer at the forefront If you would like to work for an organisation that values its people and provides a supportive and fun environment to work in.

Check out our website for a copy of the position description for further details. You can apply by forwarding your CV & covering letter to applications@asteronlife.co.nz For more information about Asteron Life please visit www.asteronlife.co.nz.