GoodReturns | NZ’s financial adviser news-item centre

Complaints are on the rise - here’s how to handle them

Ombudsman Susan Taylor says there’s been a deluge of complaints recently, and many could have been resolved quicker with better handling.

Ksenia Stepanova

Wed, Nov 12th 2025 08:20AM

ANZ lessened reliance on advisers in year ended Sept

Bank mortgage lending on target to be the biggest since the pandemic

10 things to know about mortgage lending right now

Mortgage holders still hedging their bets

BNZ again shuns advisers and the numbers show it

Financial stress stabilises while household credit demand picks up

Westpac CEO explains commission cut decision

Westpac profit up 13%; Advisers account for more loans

Market recovery signals consistent with interest rate falls

Only months not quarters to consider fixing home loan terms

Another swipe at property investors

Bets are on for OCR to fall even further

Mortgage advisers identify issues shaping the industry’s future

Undisclosed referral fees damaging the mortgage industry

Fast turn around times and reliabily win over advisers

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