A Massey University student is carrying out research into why most people do not insure their lives and whether the barriers are due to social, cultural or financial reasons - or simply a lack of information.

This case study looks at a complaint about disability insurance and the interpretation of policy provisions when a client has a heart attack. This is from the Insurance and Savings Ombudsman (ISO) annual report.

The main features of the regime, which began its phased implementation today, are as follows:

The Banking Ombudsman has announced a number of mortgage lenders have joined the scheme including Canterbury Building Society, Southern Cross Building Society and Credit Union South.

The office of the Banking Ombudsman has announced the appointment of Nicola Sladden as deputy ombudsman.

Tower Investments has announced a number of new investment manager appointments, combining internal promotions and external appointments.

Keith Taylor has been elected as a director to the Board of Southern Cross Medical Care Society.