Regulation

All quiet on the complaints front

Wednesday 10th of August 2011

None of the adviser dispute resolution schemes Good Returns spoke to - Financial Disputes Resolution (FDR), Financial Services Complaints Ltd (FSCL) and the Insurance & Savings Ombudsman (ISO) - reported any increase in consumer complaints since July 1.

"I think it hasn't got through to consumers entirely yet. I'm surprised too, I thought there might be more enquiry, but the...

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