Jon-Paul Hale

Appalling insurance industry service levels

Friday 15th of March 2024

Levels have fallen so much so that I'm getting clients emailing me about the appalling service levels of their providers when they try and do something by themselves.

This usually comes with questions about the quality of their cover and the likelihood of it working or responding.

For clients, this isn't necessarily an incorrect assumption, given that lack of service in...

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